Related skills
crm data analytics project management stakeholder management leadership📋 Description
- Team leadership: Oversee Offline CS Officers and State Team Leads.
- Performance mgmt: Monitor metrics, calibrations, and PIP administration.
- Mentoring & coaching: 1:1 feedback and upskilling paths.
- Ops excellence & strategy: Align support with regional goals.
- Relationship management: Build strategic accounts; proactive success.
- Field engagement: Conduct regional visits to audit quality.
🎯 Requirements
- 5+ years in customer service with leadership growth.
- BSc in any relevant field; NYSC completed.
- Advanced proficiency in CRM tools and ticketing systems.
- Strong analytical skills to translate data into insights.
- Excellent written and verbal communication.
- Strategic thinker; organized and detail-oriented.
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