Related skills
aws postgresql tcp/ip dns vpn📋 Description
- Provide timely, professional technical support via phone, email, and tickets.
- Own and follow through on support cases from intake to resolution (Tier 1–3).
- Lead onsite and remote installations of Axon hardware and software.
- Deliver technical training and onboarding to customers and partners.
- Travel ~80% to support installations, escalations, training, and evaluations.
- Document and escalate product issues, bugs, and field trends to Engineering and Product teams.
🎯 Requirements
- 3+ years in technical support, professional services, or field implementation.
- Networking knowledge: TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, proxies.
- Databases: PostgreSQL, MySQL, SQL Server.
- IaaS experience: AWS, Azure.
- Experience with computing infrastructure, system support, and data centers.
- Fluent in Portuguese, Spanish and English; strong troubleshooting skills.
🎁 Benefits
- Equal opportunity employer promoting diversity and inclusion.
- Accommodation available during the application process.
- Axon supports diverse teams and inclusive culture.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!