Related skills
quality assurance cross-functional collaboration kpis audits root cause analysis📋 Description
- Lead and manage QA teams across designated countries.
- Ensure headcount and resources for QA activities.
- Supervise QA performance and grader-related metrics.
- Aggregate audits data into actionable improvements.
- Align local QA with global quality standards.
- Identify process improvements and implement solutions.
- Ensure consistent grading and feedback across teams.
- Collect and analyze audit data; monitor KPIs; drive RCA for issues.
- Collaborate with Support Ops and cross-functional teams on quality objectives.
- Run the Audit the Auditor (AtA) program; coach auditors.
- Drive continuous QA workflow improvements and efficiency.
- Balance strategic quality initiatives with hands-on leadership.
🎯 Requirements
- Proven leadership in dynamic support environments.
- Analytical mindset: data-driven, KPI aware.
- Quality systems expertise: knowledge of QA frameworks, calibrations, audits.
- Collaborative across teams; cross-functional relationships.
- Stakeholder management: balance perspectives and goals.
- Feedback-driven development: turn findings into improvements.
- Clear communication in English.
- Detail-oriented with a big-picture view.
- Ownership and accountability for outcomes.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!