Related skills
people management sql google sheets customer service tableau📋 Description
- Manage complex, high-risk issues; escalation point.
- Coach direct reports; develop performance plans.
- Set best-practice guidelines; document ways of working.
- Ensure staffing, onboarding and ongoing training.
- Lead strategic initiatives; drive service performance.
🎯 Requirements
- 8+ years in customer service or operations.
- 5+ years directly managing staff.
- Crisis management for real-time, high-severity cases.
- Data analysis and reporting to identify trends.
- Translate goals into actionable plans; cross-functional.
- Tableau, SQL, Excel, Google Sheets proficiency.
🎁 Benefits
- Inclusive culture focused on belonging and diversity.
- Career growth and leadership development.
- Employee Travel Credits and benefits.
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