Related skills
data analysis people management sql google sheets tableau📋 Description
- Lead regional customer service operations and escalations.
- Coach and develop direct reports; drive performance plans.
- Ensure staffing coverage and capacity planning alignment.
- Manage high-severity cases; serve as escalation point.
- Standardize processes; document best practices.
- Drive service quality and teamwork across the region.
🎯 Requirements
- 8+ years in customer service or operations.
- 5+ years managing staff and lifecycle.
- Crisis management in high-severity cases with decision authority.
- Data analysis and reporting to spot performance trends.
- Proficient with Tableau, SQL, Excel, Google Sheets.
- Excellent leadership, coaching, and communication skills.
- Able to work weekends, holidays, and on-call when needed.
🎁 Benefits
- Inclusive culture focused on belonging and diversity.
- Remote Ireland role with flexible work setup.
- Career development and company-wide resources.
- Ongoing coaching, feedback, and growth opportunities.
- Onboarding and ongoing staff development programs.
- Employee Travel Credits and broader benefits.
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