Related skills
salesforce customer service gsuite laboratory information management systems customer portals📋 Description
- Respond promptly to internal and external customer inquiries.
- Lead contact for accounts and Sales; document interactions and follow ups.
- Build rapport with accounts, patients and Sales to resolve missing information quickly.
- Communicate delays and cancellations; facilitate redraw of samples.
- Address escalated issues and clearly communicate root cause and resolution.
- Familiar with oncology tests performed by Natera, required forms and waivers.
🎯 Requirements
- Two-year degree or 2–5 years related experience; undergrad preferred.
- Skilled, resourceful, and efficient at completing tasks.
- HIPAA/PHI privacy and security training within first 30 days.
- Customer service principles; strong written and verbal communication.
- Experience with phone and written support; admin procedures.
- GSuite (Google Workspace) intermediate; strong typing and spelling.
🎁 Benefits
- Comprehensive medical, dental, vision, life and disability coverage.
- Free testing for employees and their immediate families; fertility care benefits.
- Leave, 401k, commuter benefits and employee referral program.
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