Related skills
kpi stakeholder management leadership sla matrix_organization📋 Description
- Regional leadership for India-based client services team
- Align India ops with global service standards
- Drive engagement and strategic business outcomes
- Influence without direct authority across functions
- Ensure a world-class client experience
🎯 Requirements
- 5–8+ years in client services or related ops
- Experience in global or matrixed organizations
- Influential leadership with indirect influence
- Strong analytical skills with data-driven improvements
- Excellent communication and executive presence
- Regional expertise in the Indian market
🎁 Benefits
- On-site role in Pune; travel as required
- Comprehensive country-based benefits vary by location
- Inclusive, high-performance culture at Fastly
- Mentorship and career development opportunities
- Impactful work shaping edge cloud services
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