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forecasting account management analytics renewals stakeholder management📋 Description
- Drive customer retention and upsell opportunities
- Manage account plans and mitigate escalations
- Attend customer onsite visits and host Quarterly Business Reviews
- Build relationships with strategic leadership contacts
- Exceed quarterly renewal and net renewal goals
- Coordinate with internal teams to renew on time
🎯 Requirements
- Proven track record sustaining and growing complex relationships, incl. renewals and upsell
- Experience with running a high volume of accounts
- 2-5 years in an account management role providing tech solutions to large enterprises
- Ability to manage multiple systems and administration at once
- Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
- Bachelor degree is required
🎁 Benefits
- Competitive healthcare coverage
- Wellness programs
- Take it when you need it time off
- Parental leave
- Recognition programs
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