Related skills
documentation customer service workflow quality control escrow๐ Description
- Quality check documents for accuracy and errors.
- Handle basic rejections promptly and escalate issues to the appropriate team.
- Identify the correct party to contact for corrections, internal or external.
- Closely monitor queue and inbound emails for assigned work.
- Complete recording workflows for basic and some complex state workflows (usually 2-4 states).
- Submit documents for eRecording and county forms.
๐ฏ Requirements
- Has 1+ year title & escrow experience with demonstrated success.
- Excellent phone, email, face-to-face and remote communication.
- Ability to multi-task and stay proactive.
- Proficient with computer programs and company resources.
- Bonus: Experience processing files in ResWare.
- Bonus: Title and/or escrow licenses.
๐ Benefits
- Medical, dental, and vision benefits start the month after your first day.
- 401(k) with company match.
- Generous PTO and 12 weeks paid family bonding leave.
- Health Savings Account (HSA).
- Short-Term and Long-Term Disability.
- Supplemental Life and AD&D Insurance.
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