Receptionist, Support Services

📋 Description

• Ensure availability for Esri staff/customers on local and toll-free lines
• Manage inquiries across phone, email, chat, and online forms
• Track and protect info using Lightning and SAP
• Create support requests and route to staff per policy
• Verify maintenance and authorized callers of restricted accounts
• Create service contracts and activate entitlements

🎯 Requirements

• 1+ years in a professional office environment
• Strong communication with internal and external customers
• Knowledge of Word, Excel, Outlook (Microsoft Office)
• Excellent interpersonal and organizational skills
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent

🎁 Benefits

• Medical, dental, and vision insurance for employees and families
• Basic and supplemental life insurance
• 401(k) and profit-sharing programs
• 64 hours of vacation leave accrual
• Twelve paid holidays per year
• Opportunities for personal and professional growth