Related skills
crm analytics sales scheduling wfm📋 Description
- Real-time monitoring to compare productivity against schedule.
- Provide intra-day reporting to Team Leaders on adherence.
- Oversee WFM scheduling; track on/off phone time and absences.
- Build and run dialler campaigns; optimise settings for talk time.
- Conduct shift analysis to optimise staffing and shrinkage.
- Lead weekly trading meetings and share insights with teams.
🎯 Requirements
- Proven call centre experience in outbound sales ops.
- Proficiency with call centre software, diallers, real-time tools.
- Strong analytical skills to interpret sales data quickly.
- Excellent communication with sales teams and stakeholders.
- Ability to work under pressure in fast-paced outbound env.
- Knowledge of outbound sales strategies, CRM, and analytics tools.
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