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workforce management google sheets excel zendesk google suite📋 Description
- Manage the call volume, daily attendance and program break schedules
- Assist with creation if metrics and targets for services
- Work with the operations team to analyze and improve delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, biweekly and monthly internal reports
- Use trends and reports to forecast requirements
🎯 Requirements
- Demonstrate sound work ethic
- Ability to communicate effectively within the team as well as with agents and other leaders
- Ability to work as part of a team
- Ability to stay on task when working solo
- Must have advanced level Microsoft Excel/Google Sheets skills – Including advanced formulas
- Previous call center experience required
🎁 Benefits
- Exceptional health, vision, and dental care
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
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