Related skills
workforce management data analysis analytics excel dashboards📋 Description
- Capacity Management: Track staff capacity and task allocation throughout the day.
- Queue Monitoring: Monitor real-time queues across verticals to prevent backlog.
- SLA Safeguarding: Identify and escalate SLA risks to leadership before impact.
- Intraday Reporting: High-frequency reporting on productivity and queue health.
- Operational Partnership: Redistribute workloads with operations managers based on data.
- Working hours: Wednesday–Sunday.
🎯 Requirements
- Experienced: 1–3 years in back-office/operations, specifically WFM or Real-Time Analyst.
- Analytical: Comfortable with large data sets to draw actionable insights.
- Excel Expert: Proficient in Excel (Pivot Tables, formulas, data manipulation).
- Clear Communicator: Translate data findings into practical recommendations.
- Agile: Calm under pressure; pivot strategies quickly with volume spikes.
🎁 Benefits
- Impact: Directly affects theft detection and client outcomes.
- Innovation: Work at the intersection of human insight and computer vision.
- Growth: Join a fast-growing team with recognized excellence.
- Global Culture: Remote-first team with teammates across the globe.
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