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crm customer service real estate lead management consultative selling📋 Description
- Serve as the first contact for home buyers/sellers
- Handle warm inbound leads via follow-up calls — no cold calling
- Conduct consultative conversations to understand client needs
- Build trust quickly and guide clients to HomeLight solutions
- Provide a high-touch, personalized experience for confident next steps
- Maintain detailed CRM records and thoughtful follow-ups
🎯 Requirements
- Proven experience in customer-facing roles
- Strong communication and listening skills
- Experience handling inbound leads or consultative conversations over the phone
- Ability to manage conversations with focus and depth
- Customer-first mindset with a focus on quality over quantity
- Comfortable using CRM systems and standard business tools
🎁 Benefits
- Medical (Aetna or Kaiser), Dental & Vision (Guardian)
- Long-Term Disability & Short-Term Disability
- Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
- 401k (Vestwell), Life Insurance (Guardian) & Pet Insurance (Nationwide)
- Commuter benefits are offered in certain locations
- PTO, including Volunteer Days to give back to your community
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