Technical Support Specialist

Role: Technical Support SpecialistLocation: BangaloreType: Full-Time

About Rattle: What We’re Up To

At Rattle, we are transforming how revenue teams and leaders connect with their go-to-market systems. Our process automation platform empowers teams to boost efficiency, transparency, and growth across their revenue funnels. With intelligent real-time alerts, Rattle provides revenue leaders with actionable insights, seamless collaboration, and improved forecast accuracy—all accessible within Slack or MS Teams.

Trusted by thousands of revenue leaders at companies like Notion, Twilio, Figma, Miro, Abnormal Security, and Nutanix, Rattle helps teams work smarter and achieve predictable results.

• Investigate, prioritise, troubleshoot, and resolve technical issues with the help of Customer success and engineering teams
• Roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
• Ability to communicate well with a different set of audiences (engineers, customer success, technical and non-technical customers)
• Documenting recurring issues to knowledge base articles or FAQs to minimise the turnaround time on closing support tickets
• Flexible to work between 3:00 PM to 03:30 AM IST (Availability; 9 Hour shift)  to support our global customers

• 4-6 years of overall experience in customer-facing roles (Support/Integration Support)
• 2+ years as a Technical Support Engineer in Cloud/SaaS companies or products
• Deep technical expertise in CRM, Analytics, or Sales technology platform (such as Salesforce, Gainsight, Tableau, Hubspot, Gong, Zendesk etc.) is preferred
• Excellent written and verbal communication skills
• Bachelor's Degree in Computer Science or equivalent is not required but preferred

• You have prior experience working with Customer Success, Product, and Engineering