Related skills
debugging data analysis sql jira notion📋 Description
- Investigate and resolve advanced customer issues related to Rain’s APIs and integrations.
- Analyze logs, dashboards, and data to identify root causes and escalate when needed.
- Collaborate with Product, Engineering, and Compliance to resolve incidents.
- Document issues and create troubleshooting guides for recurring problems.
- Track trends and suggest improvements to prevent future issues.
- Support new feature testing, integrations, and platform updates.
🎯 Requirements
- 3+ years in technical support or product ops, fintech/SaaS/payments.
- Strong analytical/problem-solving skills with a detail-focused approach.
- Familiarity with APIs, data analysis, and debugging workflows.
- Experience with Zendesk, Jira, Notion, or SQL-based systems.
- Clear communication translating technical info for non-technical users.
- Ability to prioritize and manage multiple complex cases.
🎁 Benefits
- Flexible, fully remote environment with growth opportunities.
- Impactful work shaping how stablecoins are used worldwide.
- Unlimited time off with a 10-day minimum.
- Home-office stipend and flexible working arrangements.
- US health, dental, and vision plans plus life insurance.
- 401(k) with 4% company match.
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