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Rackspace

Technical Onboarding Manager

Hybrid Operations
Added
less than a minute ago
Location
Type
Full time
Salary
Not Specified

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Related skills

documentation customer success project management onboarding agile

Job Title

Technical Onboarding Manager

Job Summary

We areseekinga detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for ourcustomer. This roleis responsible forensuring a smooth, efficient, and technically sound onboarding process, enabling customers to quickly realize value from our products and services.

Key Responsibilities

  • Design and execute onboarding plans tailored to customer needs, ensuring technical readiness and alignment with business goals.
  • Coordinate cross-functional teams (Sales, Product, Engineering, Support) to deliver onboarding projects on time and within scope.
  • Guide customers through product setup, configuration, integration, and initial usage, ensuring technical success.
  • Develop onboarding documentation, technical guides, and training materials to support scalable onboarding.
  • Act as a trusted advisor to clients,identifyingopportunities to improve adoption and satisfaction.
  • Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements.
  • Track onboarding KPIs (e.g., time-to-value, activation rate) and continuouslyoptimizethe onboarding process.

    • Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
  • 3+ years of experience in technical onboarding, implementation, or customer success roles.
  • Excellent communication, presentation, and interpersonal skills.
  • Proven ability to manage multiple projects and stakeholders simultaneously.

    • Preferred Skills

  • Familiarity with Agile methodologies.
  • Experience in onboarding enterprise clients.
  • Ability to translate complex technical concepts into simple, actionable steps.
  • Passion for customer success and continuous improvement.

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