L2 Azure Infrastructure Specialist (Terraform + AKS) - Immediate joiner preferred

Job Title: L2 Technical IT Engineer – Azure Infrastructure Specialist

Role Overview

We are looking for a skilled and proactive L2 Azure Infrastructure Support Engineer to join our Cloud Platform Support Team. This role involves providing 24×7 technical support in a rotating shift model for offshore customers, focusing on Azure-related infrastructure issues. The ideal candidate will have strong hands-on experience with Azure services, a collaborative mindset, and the ability to guide L1 engineers while engaging in technical discussions with customers.

Key Responsibilities

· Act as the main escalation point for Azure infrastructure issues, ensuring fast and effective resolution

· Collaborate with customer engineering teams to provide best practices and improve deployment reliability and cost efficiency.

· Write and modify basic Terraform scripts to support infrastructure automation.

· Work closely with Lead Engineers, Delivery Leads, and offshore support teams in a matrixed environment to ensure seamless service delivery.

· Provide technical guidance and mentorship to L1 support engineers.

· Translate complex technical issues into clear, actionable insights for non-technical stakeholders and leadership.

· Provide detailed incident and root-cause analysis reports for Azure infrastructure issues.

Technical Expertise

· Azure Cloud Services

· Compute: VMs, VM Scale Sets, Availability Sets, Host Groups, Container Apps, Container Registries

· Networking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateway, NSGs, VNets, DNS Zones, Private Endpoints

· Storage & Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Cosmos DB

· Application Services: App Services, Service Bus, Logic Apps, Function Apps

· Identity & Security: Azure AD, Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Alerts, Web Tests

· Advanced Services: Azure Kubernetes Service (AKS) – configuration, provisioning, scaling, and troubleshooting

· Infrastructure Automation

· Working knowledge in Terraform for infrastructure provisioning and automation

· Familiarity with Azure DevOps and infrastructure pipelines

· Monitoring & Observability

· Strong experience with Azure Monitor and alert tuning

· Proactive troubleshooting and performance optimization

· Security & Compliance

· Monitor and manage application secret expirations

· Apply OS patches to address vulnerabilities and ensure compliance (e.g., GDPR)

· VM & OS Management

· Manage VM performance (CPU, memory, file system)

· Troubleshoot network connectivity issues

· Implement and schedule OS patching using cloud-native tools

· Configure OS settings (DHCP, DNS, RDP)

· Manage backup and recovery using Azure-native tools

· Vendor Coordination

· Liaise with vendors for escalations and support to resolve critical issues

Qualifications

· Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)

· Experience: Minimum 4+ years of hands-on experience with Azure cloud services in technical support or engineering role

· Certifications (Preferred): Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert

· Skills: Deep understanding of cloud infrastructure, automation, observability, and security best practices

· Excellent verbal and written communication skills