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Rackspace

Data Engineer – Enterprise Data Support

Hybrid Engineering
Added
1 hour ago
Location
Type
Full time
Salary
Not Specified

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Related skills

jira data governance data integrity microstrategy thinkfolio

About the RoleWe are looking for a Data Engineer – Enterprise Data Support who will play a critical role in ensuring smooth operations across enterprise data platforms. This role requires strong communication, stakeholder management, and problem-solving skills to simplify complex issues, manage data-related incidents, and collaborate with technical teams for long-term solutions.

Key Responsibilities

  • Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues.
  • Conduct initial triage of issues, assess severity/urgency, and assign to the right teams.
  • Collaborate with cross-functional teams to resolve problems.
  • Provide regular stakeholder communication and updates on issue resolution.
  • Document troubleshooting steps and build a knowledge base for recurring problems.
  • Work with L3/engineering teams on root cause analysis and long-term fixes.
  • Support data integrity, governance, and accuracy across systems.
  • Participate in recurring operational review meetings and progress updates.

    • Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Finance, or related field.
  • 5–7 years of experience in data engineering, data operations, or enterprise data support.
  • Strong knowledge of data management concepts and data troubleshooting.
  • Familiarity with Jira or other ticketing systems.
  • Excellent communication and documentation skills.
  • Ability to manage multiple stakeholders and priorities in a fast-paced environment.
  • Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
  • Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.

    • Desired Attributes

  • Proactive, resourceful, and able to simplify complex problems.
  • Strong analytical and critical thinking skills.
  • Customer-focused, with strong interpersonal skills.
  • Ability to adapt and learn quickly in a dynamic environment.

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