Data Center Operations Manager

Job Summary

As the Manager of our datacenter operations team you’ll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You’ll support mission-critical servers and must maintain better than 99.999% uptime. You’ll also be responsible for vendor selection and various contract negotiations.

Location/Hours

Our state-of-the-art datacenter located in Santa Clara, CA. This will be a 1st shift position however due to the 24x7 operations of the facility you must be able to work a flexible schedule that may include nights, weekends, and/or holidays.

Key Responsibilities

• Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
• Report on operational performance to the leadership team.
• Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
• Train employees on policies and procedures and engage them in change.
• Recommend employees for hiring, firing, promotions and demotions.
• Provide input on pay reviews.
• Prepare and perform performance appraisals.
• Monitor and prioritize an internal ticketing system.
• Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Conduct operating systems administration including setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Install or remove fiber or copper cabling.
• Install network device hardware including switches, firewalls, load-balancers and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
• Ensure adherence to global processes and quality control standards for all work performed by the team.
• Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost effective manner.

Qualifications

• Bachelor's degree in computer science, computer engineering or a related field. Additional experience may substitute for the degree.
• 7+ years of experience as a data center operations technician.
• No previous people management experience is required, however experience indirectly leading teams or guiding less experienced resources highly preferred.
• Demonstrated succesful experience meeting data center production/operation schedules.

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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.