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salesforce etl data integration data ingestion sftp/ftp📋 Description
- Manage a portfolio of clients with complex data needs.
- Lead onboarding, implementation, and ongoing success.
- Coordinate cross-functional Salesforce, ETL and data workflows.
- Serve as trusted advisor and escalation point for technical issues.
- Drive retention and expansion through value delivery.
🎯 Requirements
- 3+ years in technical account management or similar at a B2B SaaS company.
- Proven track record managing tech relationships and retention/growth.
- Able to explain technical concepts to non-technical stakeholders.
- Strong troubleshooting, problem-solving and project management.
- Experience handling complex client escalations and turnarounds.
- Independent worker with multiple priorities in a fast-paced setting.
- Empathy, adaptability and a consultative approach.
- Proven ability to develop customer advocates and references.
🎁 Benefits
- On Target Earnings: Up to 135k + incentives.
- Full-time remote, exempt from overtime.
- Flexible PTO; holidays + extra days off.
- Four Day Weekends for major holidays.
- Free Calm App subscription.
- LinkedIn Learning subscription.
- Invest in Yourself Days: one day per quarter.
- One-time Work from Home stipend.
- 401k match; trans-inclusive benefits.
- Trans-inclusive medical, dental, and vision insurance options.
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