Related skills
crm slack hubspot ai dashboards📋 Description
- Lead and scale PM org from ~6 to 20+ FTEs as revenue grows.
- Develop rigorous headcount forecast across project complexity.
- Own CSAT targets, SLAs, and end-to-end customer satisfaction.
- Design operating model for CX and project execution at scale.
- Build standardized playbooks for onboarding, execution, escalation, and comms.
- Partner cross-functionally with Sales, Ops, Product, Eng, and Supply Chain.
🎯 Requirements
- 8–12+ years in CX, CS, ops, or PM in high-growth settings.
- Led 20+ person customer-facing teams incl managers.
- Tracked CSAT/SLA metrics at scale for $100M+ businesses.
- Strong ops mindset: design processes, standards, and execution.
- Tech savvy: HubSpot, Slack, Replit; dashboards and automations.
- Leadership in hiring, coaching; clear written/verbal comms; cross-functional.
🎁 Benefits
- Pay range: $159,000 – $227,000 USD
- Bonus and equity may be provided
- All posted ranges reflect base salary and may vary by experience/location
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