Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)

Added
15 days ago
Type
Full time
Salary
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Related skills

crm french customer service remote english

📋 Description

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

🎯 Requirements

  • High School diploma or GED
  • Bilingual in French and English
  • 2+ years of customer service experience
  • Build relationships and resolve issues remotely with clarity
  • Dedicated, quiet workspace with 75+ Mbps DL / 10+ Mbps UL

🎁 Benefits

  • $25 CAD/hour starting; $26 CAD/hour after 90 days
  • Up to $1,300 CAD/month performance bonus
  • 3 weeks paid training and onboarding
  • Set schedule with guaranteed hours
  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more
  • Referral bonuses up to $1,000
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