Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)
Related skills
crm french customer service remote english📋 Description
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
🎯 Requirements
- High School diploma or GED
- Bilingual in French and English
- 2+ years of customer service experience
- Build relationships and resolve issues remotely with clarity
- Dedicated, quiet workspace with 75+ Mbps DL / 10+ Mbps UL
🎁 Benefits
- $25 CAD/hour starting; $26 CAD/hour after 90 days
- Up to $1,300 CAD/month performance bonus
- 3 weeks paid training and onboarding
- Set schedule with guaranteed hours
- Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more
- Referral bonuses up to $1,000
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