Workplace Experience Manager, Chicago

Why We Have This Role

The Global Real Estate Team serves as a centralized support function responsible formanaging Qualtrics' global sites. We design and maintain innovative environments that enableQualtrics to operate efficiently and effectively. Our mission is to enhance employee productivityand well-being by fostering a safe, compliant, and collaborative workplace culture whereindividuals can thrive. We manage the company's real estate assets and strategies on a globalscale, encompassing real estate strategy, transactions and optimization, facility management,workplace experience, and health and safety. The Workplace Experience Team ensures a best-in class end-to-end workplace experience for all employees, customers and visitors acrossmanaged sites, creating a positive atmosphere and driving engagement for our employees.This role is responsible for supporting the day-to-day operations of the workplace environmentat our Chicago office and may manage remote sites.

How You’ll Find Success

• Excellent communication and interpersonal skills; ability to effectively manage feedback.

• Develop strong and respectful working relationships with teammates, peers, andstakeholders.

• Take ownership and work independently on tasks and projects with little instruction.

• Effectively convey ideas, solutions, and problems with manager, peers, and customers.

• Embody a One Team mentality; enthusiastic to work with and learn from others.

How You’ll Grow

• Being part of a Global organization and team will allow the opportunity to work with and learnfrom cross functional colleagues around the world.

• Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing educationprograms including online platforms, virtual and in-person workshops.

Things You’ll Do

• Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices

• Oversee Workplace Service operations including; front desk receptionist, mailroom,janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, andother amenities.

• Manage in-office food services program; ensuring healthy variety in a cost effective way.

• Manage the activities of the on-site contractors, providing guidance and support, andensuring all contracted services are being provided.

• Develop, plan, and execute employee events in the office based on employee feedback and interests, an average of 10-20 events per calendar year.

• Coordinate logistics for internal events, including catering, setups, andcommunications.

• Monitor and evaluate the success of workplace events, making recommendations forfuture improvements.

• Manage Operational Expenses for assigned cost centers; efficient use of budget,tracking and reporting expenses, and vendor accountability. Reporting out on a monthlyand quarterly basis.

• Partner with Real Estate, Facilities, Security, and Health and Safety to ensurecompliance and best practices within the workplace.

• Deploy Space Management principles by monitoring, tracking, and managing thephysical workplace. Ensuring layout, workflow, storage, and aesthetics of spaces alignwith intended purpose, promoting efficiency and productivity.

• Support the development of Workplace Services programs, projects and initiatives toalign on services globally.

• Manage ad hoc projects related to Workplace Services, operations and development.

• Partner with People Team, Branding and Belonging, and other cross functional teams todevelop local/ regional/global programs, initiatives, activities, and events to promotecompany objectives and create employee engagement.

• Process and procedure development; Incorporate Change Management principles forsuccessful implementation.

• Build systems that ensure seamless and “effortless” operational excellence bydeveloping scalable work process efficiencies through technology platforms.

• Stakeholder management through strong working relationships, partnership, andeffective communication.

• Lead team members and cross-functional partners to create an inclusive andcollaborative work environment.

• Culture Champion through leading by example; following company policies, embracingdiversity, and creating an environment of inclusion.

• Ensure safety standards are being met at managed sites by holding a leadership role onSafety Committee in partnership with the Global Environmental Health & Safety ProgramManager.

What We’re Looking For On Your Resume

• 4+ years of workplace programs, facilities, employee experience, events, and/or sitemanagement experience.

• Familiarity with facility management principles and operations is a plus.

• Experience in design and planning large scale events.

• Requirement to be on-site during normal business hours, Monday-Friday, and anunderstanding that the nature of this work might necessitate some after-hoursengagement or emergency response.

• Strong customer service skills that involve solving more complex issues, activelylistening to employee feedback and implementing suggestions for improvement.

• Experience in organizing events and managing small projects efficiently.

• Experience working with cross-functional teams.

• Ability to collect and analyze feedback to improve workplace services.

• A proven ability to be a self-starter capable of driving results without significantsupervision.

• Exceptional organizational skills, ability to multi-task and successfully coordinatemultiple projects simultaneously; ability to prioritize activities effectively, while ensuringa high level of accuracy and attention to detail.

• Ability to manage a workplace experience budget; analytical skills, financialmanagement and reporting.

• Creative program development, utilizing feedback to drive improvements.

• Proficient with Google and Microsoft product suites, and other productivity softwaretools.

What You Should Know About This Team

• Passionate: We're obsessed with creating amazing workplaces and believe they havea profound impact on employee experience and success.

• Collaborative: We work cross-functionally, breaking down silos and building solutionstogether.

• Innovative: We're always looking for new ways to improve the workplace, embracingtechnology and data-driven decision-making.

• Global: We're a diverse team with offices around the world, offering you exposure todifferent cultures and perspectives.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - $1800 annually for an experience of your choosing(eligible after one year)

• Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellnessrelated activities

• We take pride in our office design aiming at fostering creativity from our city views toan open and collaborative workspace.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.