Technology Specialist II - EX

Why We Have This Role

At Qualtrics, our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services, from the initial onboarding to training, technology setup, and systems integration. As trusted advisors, we comprehend our clients' objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics, driving improvements in operations and product enhancements.

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.

How You’ll Find Success

You will know you are doing a great job when you:

• Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
• Build strong, lasting relationships with clients resulting in high client satisfaction, and are a creative and analytical technical problem-solver
• Support the Sales team in pursuit of large deals and the Product team to improve product features
• Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
• Able to effectively manage a portfolio of projects through ruthless prioritization and proactive communication
• Most importantly, you care deeply about our clients and provide them a world-class experience

How You’ll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

• Hands-on experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You’ll Do

• Partner with the Project Lead and Technical Architect to own advanced technical project components throughout the duration of an implementation
• Fully design and own end-to-end product solutions for enterprise experience management programs
• Guide team members through problem-solving and solution design
• Manage relationships with client technical stakeholders
• Foresee and plan for technical risks and limitations within the scope of an enterprise use case
• Proactively advise customer on technical best practices and design decisions
• Continually adapt and develop in-depth product knowledge and learn new technologies

What We’re Looking For On Your Resume

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

• 2 years of experience at a SaaS/Technology/Consulting Company
• At least 3 years of experience as a Qualtrics CX Technology Consultant preferred, or comparable experience in a different role
• Deep Qualtrics product knowledge and understanding of product dependencies, risks, and limitations
• Experience with managing projects with multiple workstreams
• Experience with designing end-to-end solutions for enterprise programs that integrate Qualtrics product functionality with external client systems or applications
• A Bachelor’s degree or greater
• Intermediate conceptual proficiency of Javascript and HTML/CSS (or similar programming languages) to design custom code solutions
• A superb communicator and problem-solver

What You Should Know About This Team

• Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
• Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.
• Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
• Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.

Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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