Collections, Senior Specialist

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Collections, Senior Specialist

Why We Have This Role

Qualtrics is a rapidly growing software company that specializes in experience management technology to address global experience gaps. With a presence in multiple countries and a commitment to employee development, Qualtrics offers excellent opportunities for career advancement. We are excited to expand our Shared Services Center into Mexico, which plays a crucial role in the Finance organization. The Qualtrics Finance Shared Services Center enhances the efficiency and quality of our finance processes while ensuring global end-to-end process standards.

The Qualtrics Finance Team is looking for that special someone who can leverage their financial knowledge with their love of customer experience to add value to our organization. Do you want to have a huge impact on the company’s financial practice and grow your SaaS skills? Then this is the role for you!

How You’ll Find Success

Within the Finance Shared Services team, we have several openings across the Billings Team, Accounting, and Accounts Receivable team.

This team is responsible for issuing Qualtrics company invoices and performing all Qualtrics billing related tasks. As the group who manages the very end of the sales cycle, the team will connect a wide variety of functions from sales to operations to accounting and ensure a smooth and efficient billing cycle. The team provides timely and relevant reporting and support projects for the overall Finance organization.

We are looking for a full-time Finance Specialist who can work across internal teams, solve complex problems, and make the sales and renewal cycle a fantastic experience for our stakeholders. Our team is key for ensuring the accuracy of company sales, renewals, and financial forecasting, and we need the right person to join our unstoppable force.

How You’ll Grow

• Lead with Influence: Develop your leadership skills, inspiring and motivating within your team.
• Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.
• Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.
• Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.
• As a founding member of the Finance Shared Services Center Team in Mexico, you will get the opportunity to be part of a valued group that contribute the success and development of Finance as well as the overall company.

Things You’ll Do

• Manage a collections portfolio of customer invoices
• Facilitate a smooth process for our clients to pay for their licenses
• Manages emails and cases requested by the sale organization and customers
• Partner with sales representatives who close deals to obtain purchase orders
• Work with team leads and managers to address process gaps or inefficiencies and drive improvements
• Collaborate closely and cross-functionally with other teams and departments
• Support the training of new team members
• Follow Qualtrics processes and use application tools available in NetSuite/Salesforce
• Support Ad-hoc queries and contributes to projects
• Support requests external and internal auditors
• Analytical Skills: Solid problem-solving and analytical abilities to review sales opportunities, contracts, and quotes accurately.
• Financial Knowledge: Understanding of finance processes and ability to manage the collections cycle for new business.
• Data Management: Competency in managing finance cases, handling key performance indicators, and participating in the monthly close process.

What We’re Looking For On Your Resume

• 2 - 4 years of experience in Accounts Receivable, Collections, or related field
• Proven ability to influence stakeholders
• Proven ability to deliver hard savings, build strong provider relations, and drive change
• Bachelors’ degree required, preferably with a degree in Finance, Accounting, Business Administration, or related field

What You Should Know About This Team

• The CFO & Finance leadership team are highly invested in making the Finance Shared Services team a strong culture
• Abundant learning opportunities - the leadership team prioritizes continual learning
• The opportunity of a lifetime to build a strong Shared Services Center in a fast-growth tech company
• We foster a culture of open communication, innovation, and knowledge sharing.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
• Competitive salary, performance bonuses, and savings investment account.
• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Monthly allowances.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:

Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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