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data analysis google sheets quality assurance process improvement feedback📋 Description
- Monitor/evaluate customer interactions across lines to ensure quality and compliance.
- Complete evaluations of interactions to support quality metrics.
- Provide feedback on trends, strengths, and opportunities; escalate per protocol.
- Support calibration and learning sessions to align scoring with guidance.
- Contribute to QA guidelines, scorecards, and documentation by identifying gaps.
- Support special projects or other QA tasks as assigned.
🎯 Requirements
- Strong attention to detail and accuracy.
- Critical thinking with curiosity to ask Why.
- Self-starter who can work independently in ambiguity.
- Time management to prioritize tasks in fast-changing environments.
- Comfortable with change and shifting priorities.
- Basic proficiency in Microsoft Excel and/or Google Sheets.
🎁 Benefits
- Hybrid environment with 2 days/week in PHX office.
- Competitive salary and 401(k) with 5% company match.
- Flexible time off, paid parental leave, wellness allowance, health coverage.
- Udemy access, childcare assistance, pet insurance, Beneplace savings.
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