Quality Specialist

📋 Description

• Respond to and investigate customer incidents and complaints with clients and internal teams
• Follow best-practice complaint management to ensure positive outcomes
• Record all incidents and complaints in our management systems
• Support HomeMade staff in managing internal complaints prior to escalation
• Prepare responses for escalated complaints, including to external bodies and SIRS
• Work with the Quality Manager to develop mitigation strategies and address risk

🎯 Requirements

• Experience in Social Work, Health Sciences, Public Administration, or related field
• Exposure to incident and complaint management in Aged Care or similar healthcare
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• High integrity and discretion with ethical practice
• Meticulous attention to detail and customer-first mindset

🎁 Benefits

• Learn from industry experts, experienced leaders, on-the-job opportunities
• Hybrid workplace: mix of office and remote work
• Access parental leave: 14 weeks for primary carers and 6 weeks for secondary carers
• Flexi Leave Days: one extra paid leave day per quarter
• Take a floating public holiday to celebrate personal day
• Be rewarded with an easy rewards and recognition program