Quality Management Specialist

📋 Description

• Design, implement, and maintain Total Quality Management (TQM) frameworks.
• Develop quality policies and process standards.
• Design and maintain CX service quality frameworks with KPIs and evaluation criteria.
• Administer QMS documentation; align with ISO 9001.
• Guide improvement teams with Lean, Kaizen, and Six Sigma.
• Produce quality dashboards and performance reports.

🎯 Requirements

• 2+ years of experience in quality management or TQM roles.
• Strong understanding of QA methodologies and improvement frameworks.
• Contact center or service operations experience preferred.
• Analytical mindset with reporting capability.
• Lean/Six Sigma certification is an advantage.

🎁 Benefits

• Inclusive and diverse culture with flexibility for remote, in-office, and hybrid work.
• Highly competitive compensation, including potential for shares.
• Regular training and an annual learning stipend for growth.
• Join a team of 30+ nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals.
• You will have significant responsibility and trust.