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quality assurance tableau asana google workspace nps📋 Description
- Monitor Premium Support interactions in English and Italian.
- Evaluate performance, conduct transaction monitoring and RCA.
- Provide coaching insights to improve service quality and consistency.
- Collaborate with Premium Support leadership to refine quality frameworks.
- Support continuous improvement and high-touch luxury service standards.
- Based in Ireland; full-time remote role.
🎯 Requirements
- 5+ years in luxury hospitality or premium services.
- Bilingual fluency in Italian and English.
- Strong background in QA or CX strategy.
- Ability to analyze data and present actionable insights.
- Proficiency with Google Suite (Sheets, Slides, Docs).
- Experience with NICE/QC, Tableau and Asana.
🎁 Benefits
- Commitment to inclusion and belonging; diverse, global team.
- Remote-friendly with flexible work options.
- Opportunities to grow in luxury hospitality analytics.
- Competitive compensation and bonus eligibility.
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