Build and scale core Quality Control (QC) processes and frameworks
Design and maintain clear quality guidelines, rejection rubrics, and project rules
Track and improve quality performance (audits, rejection rates, false negatives, common errors)
Own day-to-day quality delivery against customer standards
Identify root causes of quality misses and implement corrective actions
Build structured feedback loops for reviewers

🎯 Requirements

Excellent communication skills in English and Spanish
+2 years of experience in operations, quality control, or process improvement roles
Strong analytical skills and comfort working with performance metrics
Experience building structured documentation and operational frameworks
Ability to balance quality standards with operational efficiency
Familiarity with SQL or strong analytical capabilities

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