Perform regular QA reviews of closed investigations in Risk Operations.
Score investigations using a defined rubric: accuracy, reasoning, tone, compliance.
Lead Calibration Sessions to align policy interpretation.
Deliver feedback to investigators with evidence-based findings.
Identify training gaps with Seniors/Team Leads for coaching.
Monitor Review Rebuttal processes and arbitrate disagreements.

🎯 Requirements

QA frameworks and risk-policy knowledge.
Data fluency with Sheets and Looker for visualizing trends.
AML/KYC regulatory awareness.
Strong communication and problem-solving.
Ability to separate policy from opinion and explain concepts.

🎁 Benefits

Wellbeing: medical cover and health support.
Work Away Scheme: work from anywhere up to 90 days/year.
Hybrid Working: flexible in-office days.
Equity for permanent employees.
Parental leave and generous time off.
Time off: annual leave plus volunteer and wellness days.

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