Related skills
kpi data analysis customer operations quality assurance process improvement📋 Description
- Continuously evolve QA framework to meet Customer Operations needs.
- Perform QA checks and maintain QA KPIs (QA score, CSI).
- Deliver targeted training and close knowledge gaps.
- Develop operation manuals and best practices.
- Identify, propose and implement process improvements.
- Lead calibration meetings with Customer Operations Managers.
🎯 Requirements
- Experience in performing quality checks and reviews.
- Experience of working with data to make informed decisions.
- Exemplary attention to detail.
- Dependable with ability to work cross-functional.
- You love solving problems and can adapt quickly to change.
- Strong collaboration and communication skills.
🎁 Benefits
- Wellbeing: Dedicated support and medical cover.
- Work Away Scheme: Work from anywhere for up to 90 days yearly.
- Hybrid Working: Flexible in-office days.
- Equity: All permanent employees get equity.
- Parental leave: Tailored leave to support life.
- Time off: Annual leave plus volunteer and wellness days.
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