Related skills
quality assurance excel pivot tables fraud processing disputes processing📋 Description
- Develop quality standards and conduct tests in customer ops
- Identify issues in customer operations and escalate
- Ensure operations meet regulatory standards
- Document QA activities and audit reports
- Recommend improvements to processes and procedures
- Select contacts for call listening with Product team
🎯 Requirements
- Proven QA Specialist or customer service ops experience in consumer finance
- Understanding US Banking Regulations and Fraud/Disputes processing
- Knowledge of QA tools and methods; score performance on calls/chats
- Strong verbal and written communication skills
- Working knowledge of pivot tables in spreadsheets
- Strong attention to detail
🎁 Benefits
- Competitive salary, stock options, benefits from Day 1
- Health, accident, disability, term life insurance; mental health support
- Hybrid work model with Bengaluru office three days a week
- Monthly transport and work-from-home allowances
- Inclusive culture with real impact
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!