Related skills
looker sql ai metabase hex📋 Description
- Lead a defined area of the QA program end-to-end.
- Move QA from manual to AI-powered analytics.
- Build dashboards and surface patterns for CX leadership.
- Calibrate rubrics and governance for multiple channels.
- Partner with CX, Enablement, Training, Content, and Product.
🎯 Requirements
- 4–7 years in CX ops, QA, or analytics with outcomes.
- SQL and data tools (Looker/Metabase/Hex).
- Experience with QA/conversation intelligence tools (ObserveAI, Klaus, etc).
- Configuring AI-assisted QA tooling and scoring logic.
- Translate QA data for non-QA audiences and influence decisions.
- Comfortable with ambiguity and moving fast with rigor.
🎁 Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
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