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zendesk powerpoint microsoft excel workramp zenqms📋 Description
- Analyze orders with customer complaints.
- Analyze calls and provide constructive feedback.
- Enforce procedures to ensure consistent quality.
- Research customer satisfaction issues and corrective actions.
- Review orders to ensure no error codes.
- Provide input to QA&A to improve results.
🎯 Requirements
- Excellent verbal and written communication.
- Analytical thinking and critical reasoning skills.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Proficiency with QA&A platforms: Package Tracker, ZenQMS, Zendesk, WorkRamp.
- Ability to work extended hours, evenings and weekends.
- Creative, strategic, analytical, organizational leadership.
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