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data analysis qa customer service ai observe.ai📋 Description
- Evaluate learner interactions for regulatory compliance and quality.
- Calibrate QA standards and deliver actionable learner insights.
- Coach Enrollment and Student Success teams on quality practices.
- Partner cross-functionally to drive continuous improvement.
🎯 Requirements
- 3+ years in Customer Service/Student Services, ideally Higher Ed
- Proficient with Observe.AI or similar QA platforms
- Comfortable with AI-driven automation and QA tooling
- Strong data analysis and root-cause analysis
- Knowledge of NA and global education regulations
- Must work full-time in Boundless Learning offices (Chandler or Orlando)
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