Related skills
data analysis analytics compliance quality assurance customer service📋 Description
- Evaluate customer interactions for compliance, process adherence, and accuracy.
- Review and recommend QA improvements.
- Identify gaps and trends across the service center; provide solutions.
- Track quality performance of teams using data-driven methods.
- Communicate with quality management on coaching opportunities.
- Represent the quality department in a positive, consistent manner.
🎯 Requirements
- Commitment to excellent customer service.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Strong analytical, prioritization, organizational, and time management skills.
- Strong multi-tasking skills.
🎁 Benefits
- Flexible remote environment.
- 401(k) matching program.
- Generous paid time off.
- Medical, dental, and vision coverage.
- Tuition reimbursement and LinkedIn Learning access.
- Fringe lifestyle benefits platform.
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