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maestro copc playvox zendesk qa scorebuddy📋 Description
- Identify areas for improvement in customer service processes and recommend changes.
- Develop and implement QA programs to enhance customer experience.
- Conduct regular audits of customer interactions and provide feedback.
- Analyze customer feedback to identify trends and develop solutions.
- Collaborate with teams to implement best practices and improve processes.
- Maintain QA reports and metrics to track performance.
🎯 Requirements
- Bachelor's degree in Quality Management, Engineering, or related field.
- Minimum 1 year of QA experience in customer service/call center industries.
- English language at advanced level (C1/C2).
- Knowledge of QA platforms (Zendesk QA, Playvox, Scorebuddy, Maestro).
- COPC certification would be a strong plus.
🎁 Benefits
- Fast-paced international company with gaming, e-commerce, and tech clients.
- Diverse culture with 80+ countries and 25+ languages.
- Innovative digital tools and continuous learning opportunities.
- Udemy Business access for learning and development.
- Employee engagement activities and communities like 5CA Connect, Pride.
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