Analyze VIP CS/AM chats, emails, and calls.
Identify mistakes and improvement areas; highlight positives.
Provide detailed feedback on VIP CS/AM performance.
Clearly express your point of view to those you evaluate.
Collaborate with VIP Trainer on Performance Improvement Plans.
Inform management of urgent cases; coordinate with VIP CS/AM to follow processes.

🎯 Requirements

1+ years in Customer Support/Account Management.
English proficiency at Upper-Intermediate level or higher.
Experience with Intercom and Unitalk (customer communications tools).
Gambling/Betting experience or advanced sports knowledge is a plus.

🎁 Benefits

GROWE TOGETHER: team support and collaboration.
DRIVE RESULT OVER PROCESS: clear, measurable goals.
BE READY FOR CHANGE: adapt today to win tomorrow.

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