Related skills
policy analysis regulation z regulation e qa methodology📋 Description
- Audit fraud operations against SOPs and risk appetite.
- Audit dispute cases: review chargebacks and Reg E/Z workflows.
- Maintain QA methodology: rubrics, sampling, calibration standards.
- Surface themes to leadership via weekly and monthly reports.
- Drive corrective action with coaching, SOP updates, training, and fixes.
- Calibrate scoring with stakeholders to ensure consistency.
🎯 Requirements
- 2-4 years in QA, audit, compliance, or operations in fintech/bank/payments.
- Hands-on experience with fraud operations workflows and/or dispute workflows (Reg Z).
- Working knowledge of Regulation Z (billing disputes, provisional credit).
- Ability to read policy, review cases, and clearly identify gaps with written reasoning.
- Strong written communication; reports lead with findings and actionable scoring notes.
- High judgment in gray areas; defend scoring with reasoning.
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