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analytics quality assurance ai cad automation📋 Description
- Architect AI-driven QA systems for emergency communications
- Design automated QA frameworks evaluating calls, radio and workflows
- Translate policies into structured evaluation logic, scoring models, automation rules
- Configure scalable AI-driven quality monitoring across agencies
- Collaborate with PSAP leaders, dispatch QA teams, and product/engineering
- Lead implementation and adoption of AI-powered QA tools
- Drive insights to improve performance and responder safety
🎯 Requirements
- Direct experience in emergency communications centers and QA programs
- Experience evaluating calls, coaching telecommunicators, or QA programs
- Translate operational policies into evaluation logic and automation rules
- Comfort working with both technical teams and operational stakeholders
- Familiarity with speech analytics, AI-assisted QA, or performance monitoring platforms
- CAD systems knowledge in emergency communications
- Background as solutions architect or systems implementation specialist
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
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