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quality assurance ai telecommunications systems architecture automation📋 Description
- Architect AI-Driven QA Systems for Emergency Communications.
- Design automated QA frameworks that evaluate calls, radios, and workflows.
- Translate real-world policies into evaluation logic and scoring models.
- Configure scalable AI-driven quality monitoring across agencies.
- Bridge frontline users and engineering to align QA with operations.
- Lead adoption of AI-powered QA and training for telecommunicators and QA staff.
🎯 Requirements
- Direct experience in emergency communications centers and QA programs.
- Deep familiarity with 911 call handling workflows, radio communications, and CAD systems.
- Experience evaluating calls, coaching telecommunicators, or running QA programs.
- Translate operational policies into structured evaluation logic, scoring models, and automation rules.
- Comfortable working with both technical teams and operational stakeholders.
- Strong systems thinking and ability to translate workflows into software configurations.
🎁 Benefits
- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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