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quality assurance ai systems architecture automation psap📋 Description
- Architect AI-driven QA systems for emergency communications.
- Design automated QA frameworks for call handling, radio, and workflows.
- Translate real-world policies into evaluation logic and automation rules.
- Collaborate with PSAP leaders, dispatch supervisors, and QA teams.
- Bridge operations and product teams to shape AI evaluation.
🎯 Requirements
- Direct experience in emergency communications centers and QA programs.
- Experience evaluating calls, coaching telecommunicators, or running QA.
- Strong systems thinking and structured problem solving.
- Translate workflows into software configurations or automation logic.
- Comfortable with both technical and operational stakeholders.
- Nice to have: AI-assisted QA or analytics.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness programs
- Learning & Development programs
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