Related skills
linux saas english unix call center📋 Description
- Process provisioning requests for customer services, allocating CNAM/SIP Trunk
- Manage Local/International DID and Toll Free orders via carrier portals
- Troubleshoot routing issues with phone numbers with carriers
- Work with Operations to deliver complex customer features
- Coordinate with Sales, Professional Services, and Sales Ops to process requests
- Follow up on pending cases and escalations
🎯 Requirements
- 5+ years in Tech Support/Provisioning or related roles
- Accountability and positive team attitude
- Detail oriented; accurate with repetitive tasks
- Strong multitasking and prioritization
- Understand PSTN, IP-telephony, SaaS, call centers
- Basic UNIX/Linux command line knowledge
- Experience with ticketing systems
- Excellent verbal and written English
🎁 Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
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