Related skills
documentation customer support intercom zendesk operations📋 Description
- Serve as primary contact for providers across scheduling, billing, sessions, and payouts
- Own support tickets end-to-end with fast, accurate responses
- Communicate professionally and empathetically, reflecting Fay’s standards
- Identify recurring issues and partner with Operations, Product, and Engineering to address root causes
- Escalate bugs with clear, structured context
- Help improve internal processes, automations, and the Help Center documentation
🎯 Requirements
- 2+ years in customer support or similar in a fast-paced environment
- Strong written and verbal communication, clear and professional
- High attention to detail and accuracy in execution
- Proven ability to manage multiple workflows and prioritize effectively
- NYC or SF-based, and able to join team in-office on a hybrid rhythm
- Comfort learning new tools and systems quickly
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