Your role in our mission

The Senior Operations Analyst will help Prosper deliver best-in-category products. You will identify sources of data, analyze data, and identify trends that can be used by the business. You will be responsible for developing and deploying data driven strategies and insights for Operations. You will identify KPIs and develop reporting to ensure we are measuring the right metrics and driving the right business decisions. In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. You will serve as a leader amongst the team and partner with Operations, Risk, Legal, Marketing, and Engineering teams to improve processes and deliver against projects.

How you'll make an impact

Write SQL, perform BigQuery queries to retrieve data, and create datasets and reports for Looker Enterprise

Identify, analyze and interpret trends and patterns in datasets

Partner with stakeholders to understand, determine, create and document business requirements and specifications for required reporting or analysis

Translate business requirements into technical requirements

Anticipate change and provide data-driven analysis, forecasts, insights, tactical plans or solutions/recommendations on complex business problems to stakeholders and business leaders

Provide feedback to departmental leaders on proposed strategies and initiatives to improve business performance

Provide datasets, analytics, and consultation of reporting tools to users and cross-functional teams

Break down data into bite-sized summaries for Operations leadership

Design Key Performance Indicators (KPIs) for each level (i.e., agent, team, enterprise) of the business that are interpretable, actionable, and meaningful

Work cross functionally to shepherd projects from ideation into production through collaboration with Legal, Credit Risk, Operations, Product, and Engineering teams

Skills that will help you thrive

5+ years of experience in an analytical role, preferably working to improve customer experience

2+ years of experience executing projects in a cross-functional setting

Proven communication and collaboration skills; and will take the initiative to contribute beyond basic responsibilities

Ability to effectively translate broad objectives into specific requirements in collaboration with leaders

Intermediate or higher level of expertise writing queries in SQL or BigQuery

Intermediate or higher level of expertise creating statistical models and using tools such as Python or R

Efficiency with data visualization tools, such as Tableau, Looker, etc.

Effective application of analytical techniques, including trend analysis, forecasting, and experiment design

Ability to work effectively and stay connected with remote teams

Bachelor’s degree or four years of relevant work experience in an analytical role

A passion for solving complex problems in operations and an ability to create and execute test plans in a complex/dynamic environmentStrong critical thinking and analytical skills

Additional Information

About Our Operations Team

Rooted inourvalues,Prosper’sOperations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out!As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

About Us

Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

Our Values

Diversityexpands opportunities

Collaborationcreates better solutions

Curiosity fuels our innovation

Integritydefines all our relationships

Excellenceleads to longevity

Simplicityguides our user experience

Accountability at all levels drives results

www.prosper.com

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Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

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At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.

Compensation

Compensation details: The salary for this position is $104,000 - $135,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

Sr. Analyst, Operations Analytics

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