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analytics nice cxone ivr dialer acd📋 Description
- Manage inbound/outbound contact center systems across multiple lines
- Acquire, configure, and route toll-free numbers (TFNs) and dialer platforms
- Optimize overall voice channel operations and KPIs
- Forecast call volumes/workflows; support interval staffing & scheduling
- Collaborate with Legal & Compliance to ensure laws and policies
- Create call scripts using data to route customers to the right Prosper dept
🎯 Requirements
- Bachelor's degree preferred
- 6+ months experience as a Dialer Administrator or similar role
- Knowledge of IVR, ACD, and dialer technologies
- Experience with NICE CXone or LiveVox platforms
- Collaborate with internal and external teams
- Strong analytical, reporting, and attention to detail
🎁 Benefits
- Collaborate with a creative, driven team on impactful products
- Fast-paced environment with experienced industry leaders
- Flexible time off, health coverage, salary, parental leave
- Wellness resources including mental health support and virtual workouts
- Udemy access, childcare assistance, pet insurance discounts, legal aid, and more
🛃 Visa sponsorship
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