Related skills
documentation google sheets project management excel zendesk📋 Description
- Map and optimize CX ticketing workflows (Zendesk) to reduce friction.
- Identify automation opportunities and process improvements.
- Translate CX needs into actionable requirements for tech teams.
- Prioritize CX tool improvements with stakeholders and teams.
- Create and maintain process guides for CX tools.
- Lead CX tool improvement projects and drive adoption.
🎯 Requirements
- Structured process expert for CX tools adoption
- Collaborative influencer across engineering and CX teams
- Proactive problem-solver spotting system gaps early
- Analytical with Excel/Google Sheets for trends
- Bilingual Portuguese and advanced English
- Project management experience in CX improvements
🎁 Benefits
- Hybrid/remote options with home office stipend
- Flexible benefits program for customization
- Wellness programs and mental health resources
- Healthcare, dental, life insurance coverage
- Paid time off and parental leave
- Career growth and internal opportunities
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