Related skills
customer support salesforce technical support sla📋 Description
- Provide Level 1 & 2 Salesforce/project support to clients and troubleshoot issues.
- Build and maintain positive relationships with project stakeholders; ensure customer satisfaction.
- Demonstrate resilience under deadlines and high-pressure situations; communicate updates.
- Collect information and perform deep-dive analysis and troubleshooting with R&D.
- Communicate effectively with stakeholders to address pushback and align solutions.
- Commit to SLA for response, resolution, and root-cause analysis; track status.
🎯 Requirements
- BA/BS in IT-related field (IT/CS/CE).
- 1-3 years in technical software support/project support.
- Salesforce Support experience is a MUST.
- Excellent bilingual communication with diverse groups.
- Strong analytical and troubleshooting skills.
- Pro-active, customer-focused and self-driven; organized.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance
- Wellness Reimbursement Program (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Hybrid working arrangement (3 days onsite, 2 days work-from-home)
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